O2 mobile network down due to software issue

Dec 07, 2018, 01:00
O2 mobile network down due to software issue

And it's not just smartphone users that are having problems; O2's data network also provides the connectivity for other services including real time information on London's buses.

O2 has confirmed problems with mobile data across its network this morning (Thursday, December 6, 2018).

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In an online statement, O2 said: "We are aware our customers are unable to use data this morning".

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A third-party supplier to the company had identified a "global software issue" in their system, which primarily affected data services.

"Our technical teams are working with their teams to ensure this is fixed as quickly as possible". "We fully appreciate it's been a poor experience and we are really sorry".

O2 is investigating reports of issues when using 3G or 4G data, adding that "voice calls are working OK".

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The issue has left many customers inconvenienced. This means that the number of impacted customers is, in reality, likely to be much higher than 25 million. According to two people directly involved, an issue relating to software in the systems provided by Ericsson has been identified.

"We have been working hard on resolving the United Kingdom data issue since early this morning". Our technical teams are working extremely hard to resolve this.

Angus Council say its meters have been affected by a network problem affecting all of the UK. Work is now ongoing to fix the fault and customers are being encouraged to use wi-fi where possible.

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At 1:39 pm on Thursday, December 6, 2018, the SoftBank Network Center detected software's malfunction in all of the packet switching machines manufactured by Ericsson, which are installed at the Tokyo Center and the Osaka Center, covering mobile customers nationwide.

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