Amazon's Alexa has been caught recording the private conversation of a Portland-based coupled in the United States, and then sending that recording to someone else in the family's contact list.
It wasn't until a random contact called to let them know that he'd received a call from Alexa that they realized their device had mistakenly transmitted a private conversation.
Amazon confirmed the woman's claim that the speaker had recorded the conversation and sent it to another person, describing it as the result of an "unlikely" chain of events.
"The person on the other line said, 'unplug your Alexa devices right now, '" she told KIRO. The couple who did not wish to reveal their full identity spoke to KIRO7 on a first name basis.
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She said the incident happened two weeks ago when the employee called them to say she'd received a unusual voice recording of them.
That's what happened in the incident, Amazon said. "At first, my husband was, like, 'No, you didn't!' And the [recipient of the message] said, 'You sat there talking about hardwood floors.' And we said, 'Oh gosh, you really did hear us'".
"At which point, Alexa said out loud 'To whom?'"
"As unlikely as this string of events is, we are evaluating options to make this case even less likely", the company said. Danielle said they turned off their multiple Echo smart speakers, contacted Amazon and spoke to an Alexa engineer, who apologized multiple times. The episode underscored how Alexa can misinterpret conversation as a wake-up call and command. "This is something we need to fix", Amazon said in a statement. The family says they've deactivated and disconnected their Alexa speakers and have vowed to never use the device again. Initially, the problem spawned thoughts of someone hacking into her system, with the employee suggesting she unplug her device before digging deeper. She said the device did not advise her that it was preparing to send the conversation to someone in her husband's contact list.
Over the last decade, Google has built a strong global privacy compliance program, taking advice from regulators around the world. All but a slim minority of sporting bodies will be affected by the General Data Protection Regulation1 ( GDPR ) on some level.
When reached Friday, an Amazon spokeswoman would not comment about whether the company will issue a refund.
Danielle told KIRO 7 that the device did not tell her that it would be sending the recorded conversations.
Audible offers "over 200,000 audiobooks to choose from", it'll take literally years of non-stop listening before you could possibly ever run out of content, while the service continues adding new titles on a regular basis anyway.
Also, notice that Amazon doesn't say how Alexa's recording of the chat was triggered. "Alexa then asked out loud, "[contact name], right?"
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